Cullens - The Secret Garden

Cullens - Terms and Conditions

1. Cullens & Easthams and Interflora products

1.1 All Cullens & Easthams and Interflora Products as depicted on this website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Ireland and Isle of Man.

1.2 Cullens & Easthams and Interflora Products may be delivered by us in bud to ensure longer life.

1.3 Some Cullens & Easthams and Interflora Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us.

1.4 All Cullens & Easthams and Interflora Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Cullens & Easthams and Interflora Product of equivalent value and quality without notice.

1.5 In the event that we are unable to supply the Cullens & Easthams and Interflora Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

2. Prices

2.1 Prices listed within the Cullens & Easthams and Interflora Service are valid for a maximum of 14 days from submitting your purchase form.

2.2 Prices include VAT for deliveries within the UK, Ireland and Channel Islands, but exclude Interflora Delivery (£4.95) and the transmission charge for overseas orders (£6.99) Simply Interflora product prices include delivery charge.

3. Orders / Payments

3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards other than Electron, department store cards and any other credit and/or debit cards as we may specify from time to time. By clicking on the 'check out' button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Cullens & Easthams and Interflora Florists Online site.

3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your card message. We will not consider ourselves bound by a contract with you until we have issued this confirmation.

3.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you.

3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.

4. Delivery

4.1 Except where stated, Interflora Delivery of £4.95 will be applicable within the UK, Ireland, Isle of Man and Channel Islands. If you request delivery to remote areas which are not normally delivered to by an Interflora florist you will be advised of any additional charges as soon as possible upon receipt of your Order Form.

4.2 Should you require your delivery to be made within a specific time period we are able to offer the following delivery services:

4.2.1 Cullens & Easthams provide a same day delivery service within Greater Manchester at no extra charge.

If Interflora deliveries are required:

4.2.2 'Before 1pm'/'after 1pm' service is available at a charge of £3 in addition to Interflora Delivery of £4.95. The service is offered to orders for delivery within the UK, Ireland, Isle of Man and Channel Islands. Should you require this delivery service, your Order Form must be submitted (requesting this service) by 1pm 24 hours in advance of the required delivery date (1pm Saturday in the case of Monday deliveries). This delivery service is offered subject to availability and is not available for certain products. The service may be withdrawn without notice during busy periods.

4.2.3 '3 hour delivery' service is available at a charge of £5.50 in addition to Interflora Delivery of £4.95. The service is offered for orders to selected delivery locations within the UK, Ireland, Isle of Man and Channel Islands. Should you require this delivery service, your Order Form must be submitted (requesting this service). This delivery service is offered subject to availability and is not available for certain products. The service may be withdrawn without notice during busy periods. This delivery option is not available for orders requesting Champagne as part of the order.

4.3 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. Where same day delivery is available for the product you are ordering for delivery within the UK, Ireland, Isle of Man and Channel Islands we must receive your Order Form by 2pm (prevailing British local time). We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Interflora Product you request on the next working day.

4.4 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.5 Whilst we agree to use all reasonable endeavours to ensure that Interflora deliveries will be on the requested delivery date you acknowledge that actual delivery will be via a local florist or for certain Simply Interflora orders via First Class Royal Mail Parcel Post and in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full in accordance with clause 1.5 above.

4.6 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.7 In respect of orders outside the UK, Channel Islands and Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.

4.8 It is possible to select a preferred delivery time within the order process for items ordered from the 'Sympathy' and 'Funeral' product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.

4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

5. Cancellation

5.1 Interflora orders may be amended or cancelled up to 24 hours before the intended delivery date for UK, Ireland and Channel Islands, or 3 working days for items ordered from the Simply Interflora range. Where delivery is to be made outside UK, Ireland and Channel Islands please provide notification 48 hours before the intended delivery date.

5.2 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

6. Customer Services

6.1 In the event that you are not satisfied with this online service any complaints should be addressed in the first instance to:

Wendy Rea

Cullens & Easthams Florists

1342 Ashton Old Road

Higher Openshaw

Manchester M11 1JG Tel. No.: 0161 370 4112

6.2 Because of the perishable nature of Cullens & Easthams and Interflora Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

7. Champagne and Finishing Touches

7.1 3-hour service not guaranteed on Champagne.

7.2 Available as a Finishing Touch & via designated Gift Sets only.

7.3 We reserve the right to replace brands shown to equal value and quality.

7.4 Available in selected delivery areas only - product range may be restricted for certain delivery locations.

7.5 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

7.6 Champagne is distributed to selected areas in association with a licensed third party, for further information regarding this supplier contact champagne@interflora.co.uk .

7.7 We are unable to offer Champagne or other Finishing Touches with products ordered from selected ranges including Simply Interflora & Funeral.

8. General

8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.